2.6 Highlight Exceptions

Reference: Stop Premise Based Service Process Model - Page 2 for the associated business process diagram.

Group:

•	Service Agreement Activation Process

•	FA Completion Process

•	Pending SA/SP Monitor Process

Actor/Role: CC&B

Description: The CC&B background process, Service Agreement Activation, periodically checks to see if Service Agreements can be activated. CC&B creates an exception processing record for each service agreement with the Service Agreement's effective start date less than the current business date and with missing or incomplete information.

Entities to Configure

•	To Do Type

•	To Do Role

Process Name

•	TD-FAUPL - This background process creates a To Do entry for every field activity upload staging record that's in error.

•	TD-XAIUP - This background process creates a To Do entry for every XAI upload staging in error.

•	SAACT - SA Activation - activates and stops Service Agreements when all required information is available.

•	TD-SSFTL To Do for Old Pending Start/Stops-catches start/stop requests that have gone unfulfilled.

•	PSASPM - Pending SA/SP Monitor - Creates field activities shortly before the start/stop date if field activities have not already been created.